The Party Ride

I have recently be on 2 party bus parties. One was a girls get together and one was a bridal shower. I had a blast! Best time of my life with my favorite people...my friends and sisters. One concern i did have was the music system did not play properly so we didn't get our dancing out our systems. Another problem i had was the curtains were broken here and there. I did not feel comfortable dancing while driving through the streets of manhattan and everyone staring right at us. other than that, everything else was fine. drivers were extremely friendly and cooperative. will deff go again, but hope for a cleaner bus..with curtains and no holes in the seats. :)

PLEASE stay away from this company!!! My niece & 39 of her high school friends rented a party bus 3 months in advance, for their senior prom. Vanessa called & confirmed 5x w arrangements. & paid!! The day before the prom she received a called they over booked & can not help them!!! What a DISGRACE!!! on top of that we NEEDED the money back, to try to get anything for the next day. The employee kept insuring me it was put back into vanessas account yesterday. WRONG!!! nothing!! isn't it hard enough being in school, working to make this the night of your life, then have these IDIOTS screw you over!!! leave you hanging & keep your money!! Everyone involved w this company should be SHAMED!!!! but from reading from these reviews I guess we should count our blessings they called!!! LOL SHAME, SHAME, SHAME ON YOU!!!!!! KARMA is all I can say.....

Please Please Please , Bride find another company. This company is the absolute worst. The party bus arrived almost an hour late picking up the bride. The wedding started 40 minutes late because of this. After the wedding, in route to the reception, we were scheduled to stop for pictures at the brides family farm. When we got back on the bus the driver informed me that we were behind schedule and that if I wanted to continue the ride I needed to pay for an hour overtime. I told the driver that we werent over the contracted time yet and we were running late because he was an hour late picking up the bride. The driver called his supervisor and put me on the phone with him. I told the supervisor the situation and he told me that if I wanted the bus to move I would have to pay. The bride was in tears at this point, so I agreed to pay 1/2 hour overtime at $87.00. I had contracted the bus until 6:00 pm and arrived at the reception at 6:20. The wedding and reception both started late because the bus was an hour late picking up the bride. When I later contacted this company to try to get my overtime charge back, they told me I was beat for it. The bus was filthy, the sink was filled with food. the toilet would not flush because there was no water and was filled with waste from the last time it was used. The companies answer to this was, "you should have gotten off the bus if it was that bad".

THERE SHOULD BE A NEGATIVE RATING to describe this company, they dont even deserve a zero rating!!!! In December of 2011 my fiancee and I reserved a 44 passenger party bus to celebrate our bachlor/bachlorette party which was taking place on 4/14/2012. We paid in FULL $2400 and looked forward to enjoying the night with family and friends. On the day of our reservation a dispatcher called my phone hours before our pick up time claiming the bus broke down and they had NO replacement. Now, at this point i have 44 angry and upset people waiting to get on a party bus whom already had taken off from work, got babysitters for their kids,etc. They completely ruined our plans!!! We felt so humiliated and i spend most of the night crying. To top it off we had to wait until monday to finally speak with their refund department. The woman was rude and unprofessional and stated that they would not compansate us for the SCHOOL BUS we had to end up taking to get to our destination. After numerous phone calls, being placed on hold over and over again, and being hung up on i contacted my credit card company to dispute the charges. We also booked a limo with this company in june for our wedding which was also paid in full, and demanded a refund because they are NOT RELIABLE!!!!! DONT LET YOUR NIGHT BE RUINED TOO!!!!!!!!!!

Absolutely AWFUL!!!!!! I wish I read all these reviews before booking.....got lost for 40 mins on my wedding day then tried to argue with me about paying an overtime charge ......strobe lights didn't work....door kept opening while bus was moving ...no wetbar /ice/drinks .....barely fit 24 ppl in 30 passenger bus.....when I called to complain Natasha was rude and nasty ....she then proceeded to scream at me then hang up.....I did some research and they have OVER 120 COMPLAINTS ON THE BETTER BUSINESS BUREAU WEBSITE ......FILE A COMPLAINT!!!!!! THEY AGREED TO GIVE ME SOME MONEY BACK WHICH IS BETTER THAN NOTHING ......LETS SHUT THESE JERKS DOWN!!!!!

DO NOT USE THIS COMPANY!!! There are SO MANY other companies out there! I HAVE NO IDEA HOW THEY ARE STILL IN BUSINESS. They take peoples money and run. Not only was our bus an hour late, the driver was RUDE, the bus smelled and was NOT what the pictures showed, it did not have TP for the bathroom and the cd player did not work. HOW IS THIS A PARTY BUS?! All this place did was stress us out! Do yourselves a favor and book...

~ The party bus did not arrive at the 1st stop as scheduled, as a result, the groom and groomsmen (13 of them) had to drive to the church ~ The party bus arrived 15 minutes late to my parents house, where my bridesmaids and myself were...making us about 30 minutes late for our ceremony. We ended up having to pay a $250 late fee. ~ After the ceremony, the bus drove the bridal party to the reception. ~ After that, they were suppose to pick up our guests at 2 hotels (we decided to use the bus rather than the hotel transportation because it fit more ppl) however, the bus ended up getting lost...I believe it made one trip (shuttled about 6 ppl) All the other guests ended up taking taxis' to the reception venue and ended up missing the cocktail hour. ~ After the reception, I know ppl ended up taking cabs home because of the previous issues with the bus. ~ On top of everything that happened, we gave the driver a 20% tip because we felt bad that she did not have a GPS system in her bus and she was very nice. All in all...we paid a lot of money for a very nice cocktail hour, that half our guests didn't even get to enjoy. However, that wasn't even the worst part....the worst part was getting someone on the phone to complain about the disaster that happened on our wedding day. Three weeks after our wedding, I emailed Wilson, the person I originally spoke to and booked the bus...he FWD me to Harold. I spoke to Harold, emailed Harold, spoke to him on the phone again & emailed him two more times to later find out...two months later, he no longer works there. I got sent to Natasha and I have NO words to describe how rude this girl was. NEVER EVER USE THIS COMPANY....they are unprofessional & do not know how to admit when they have done something wrong.

My husband and I booked Party Ride for our wedding - with a bridal party of 26 people. Our wedding just so happen to fall on the weekend of Hurricane Irene. It was their own decision to cancel on us the day before our wedding. The representative called me to cancel on Party Ride's request and I was told we'd receive a full refund - for over $1400. It has now been 2 months and we haven't received a refund. The customer service representative continues to run us around in circles with why they are delayed in the refund. We're at the point now where we're filing legal action. We also saw this company on the local news for the same thing - taking people's money for no service and not refunding...even bounced checks! I would NEVER EVER recommend this company to anyone - BE CAREFUL!!!!! I may have gotten married on one of the worst unexpected weather weekend's of the season...but having them drag on with our refund is way worse...especially since we're 2 month newlyweds and still dealing with them!!!!

i had a very difficult time answering the first question: Which service did this company provide you with... 'transportation' ha... absolutely horrible!!!!!!!! never showed up for our wedding- after reading these reviews i have come to learn that their 'line' is that their 'bus broke down', or the battery 'died' they dont return phone calls and had an ENTIRE wedding party on HOLD when they should have been picking us up. left a wedding party of 30 STRANDED!!!!!!!!! absolute disgrace. please pass the word around to NEVER get invloved with this company!!!

Worst experience of my life, the bus describtions are not correct. our bus didn't have a TV, DVD player, or Ipod hook up as it said it would. The toilet leaked in to the seating area less then 2 hours into the trip, the bus broke down and then once it started back up after a half hour the AC stopped working. Then on the way back the driver was mad we didn't give a full tip on the way down so he refused to stop for food. 8 hours straight we drove with no break. Awful.

I am just happy this site will actually let you write a zero for a score of this company, because that is exactly what you will get form them. ZERO customer service, zero service in general since for my function they just never showed up, zero calls to let me know that the bus had broke down, zero apologies for the inconvenience, zero refund of my money (John the owner or his lap dog Mark will not return any of my calls for my deposit refund), and finally zero ethics. Stay as far away from this company as possible.

My husband and I rented the Vip King Philip Party Bus and we had a great experience for our wedding. It was a bit pricy, but not far from the other vendors. Maybe within $100.00 or so. This Party Bus was not the typical Party Bus with all the laser lights, fog machines and strobe lights.... It was just a very clean bus with comfortable couch leather seating and nice wooden tables. We had a wonderful driver, I believe his name was Oneil ( Thank You Sir!!!! ) and a wonderful host serving drinks and little snacks. I can't believe what I am reading now .... well regardless that just shows that you cannot believe everything that you read on the internet.... We had several sales people helping us ....all on the same page and thank the lord that you guys delivered, because I would have had to answer to many people!!! I suggest that everyone does their homework. Just stay in touch with the same sales rep all the time, ask questions and have a great wedding like we did...... A Very Happy Bride :)

Please if you are reading this do not rent with this company! They are an absollute scam, they did the same thing that many of the people on this site are describing. Party ride cancelled on us 2 hours before my daughters prom, never even called me, I heard this news from the bus company that was contacted through party ride! My daughters prom group ended up going to the prom on a regular "charter" bus instead of a party bus. We paid $3,250 for this bus and have not seen a refund, they are horrible to deal with and I plan on suing them for everything I can. THIS COMPANY SUCKS AND I RECOMMEND NO ONE DO BUSINESS WITH THEM FOR ANYTHING!!

I booked The Party Ride for a prom event on Monday, June 13. They were supposed to be there at 7 PM, and got there 15 minutes early so we could sign everything we needed to and figure out the logistics. The bus was very nice (it was a 40 passenger, queen maria I believe). The TV worked, the speakers worked (and were amazing), the AC worked, and the bus was clean. There were 2 people on board (one driver and one "helper"), and both did a great job at being professional and ensuring our comfort. After the prom event, we had a 2 hour drive to the Hamptons. The 2 guys helped us load our luggage onto the bus, kept us entertained with music, and got us there well on time. The Party Ride, for whatever reason, has terrible reviews everywhere you look. However, I found them to be a great company. I spoke with Stephen on the phone and he was great. The people on the bus were helpful. The price was okay, but the customer service made it feel worth it. They always helped me in any way they could. Highly recommend this company!

We were promised the newest vehicle in there fleet. Driver arrived in a bus that had a broken front door. He actually stopped on the highway and asked us to help him tie it closed with a rope. Very unsafe vehicle and also had fumes coming in from the exhaust system. No GPS so we had to direct the driver the entire 1.5 hour trip. On our return, the driver got lost and went over a bridge that was not capable of carrying the weight and the state police had to back us off the bridge. This took over an hour and when we arrived home an hour late, we were charged the extra hour. When we reached out to the company to complain, we were completely ignored. DON'T EVEN THINK ABOUT USING THIS COMPANY...YOU WILL NOT BE HAPPY!

We got a Party bus (Princess Tina) for our wedding in May 2011. I was very happy with Party Ride. We were so worried because Party Ride is in Brentwood, LI and we are in Central New Jersey...but they were on time, very professional, the bus was so nice and comfortable. I highly recommend them. Their prices are great. We were so glad we got the Party Bus. We had a blast!

I booked a bus for a bachelorette party (happening 9/10/11). First of all, I was appalled at the price, $1800 for 6 hours. That's freaking $300 an hour! But the salesman made me feel pressured into having to reserve the bus at that second. Then I found this website and all the horrible reviews of the company. I do not want my best friends bachelorette turning into a night from hell, especially for this amount of money, the risk is far too great. 4 days after making the reservation I called to cancel only to find out there's no way they will give back the $300 deposit. What did you people do for me that warrants you deserving $300 for 4 days? The woman then said she would cancel the bus and hung up on me. Not a word about getting a cancellation confirmation or anything. My sheet says cancellation must be in writing or else full amount will be charged. I sent an email to find out about some sort of confirmation and to let someone know about their horribly rude customer service rep, and still no response.

I reserved and paid in full for a 30 passenger limo bus from The Party Ride for my wedding on May 14th, 2011 at the cost of $1100. The bus was supposed to take us from St John’s the Baptist Church in Philadelphia, PA to the Philadelphia Museum of Art for pictures, then from the museum to our wedding reception at Talamore Country Club in Ambler, PA. We had the bus reserved from 1:00pm to 5:00pm. Immediately after my wedding ceremony, I left the church to find the bus broken down with a dead battery and my entire wedding party standing outside of the church in the rain. I never even was able to get on the bus. The driver told me that he had left the radio on and the battery died. I immediately called The Party Ride only to be put on hold for 15 mins then told I would receive a call back. I asked about getting a replacement vehicle and was told it wasn’t likely because they are located in NY and we were in PA they had to check with the dispatch. In the meantime, the driver asked one of the groomsmen to pull up to the bus to assist with a jump using the groomsmen’s vehicle. Since the truck was so large the engine on my friend’s car started to smoke and the jump wasn’t successful. I called The Party Ride again only to be put on hold for another 30 mins or so. This whole time the wedding party and my wife (the bride) sat in the rain waiting. I finally found out that there would be no resolution from The Party Ride, so we contacted another vendor. We were on a very limited time schedule and since their vehicle did not work we were unable to go our planned location for pictures. Instead we had to sit around and wait and also find alternate transportation for 25 people. This is a day that I can never get back. We had set plans with our photographer for pictures at a certain place and they will never get done. We also had to pay the photographer for this time of just sitting around. I had to pay another company, Ali Baba to come and pick us up. When we left the bus was still sitting in front of the church unable to move. My wife called the next day 5/15 only to be met with rude opposition from Mark at Party Ride. They said that the person who would process the refund wasn’t there and there was nothing they could do. Mark at Party Ride eventually hung up on my wife. When we returned from our honeymoon, I called The Party Ride on 5/24. I was told that the “accountant” wasn’t there and to try back the next day. Apparently that accountant is Mark, the same person my wife spoke to last time who said he isn’t the guy to help. I then proceeded to contact my lawyer and the bank to dispute the charges. Later that day I called back The Party Ride and reached Stacey the General Manager, who told me she was the person to process complaints and I needed to talk to her not Mark the accountant. She asked me to send an e-mail detailing the events and she would get right back to me. I sent the detailed e-mail on 5/24. On 5/26/11 after getting no response I called back and asked for Stacey. When she got on the phone she didn’t remember me at all and said she would have to call me back, she was at somebody else’s desk. I realized that this was just another brush off, so I asked her if she received my e-mail. She again asked to call me back, I told her I would hold. She said ok, I will be right back with you. I waited on hold, while at work no less for 60 mins!!! She never came back to me and I finally hung up. I have since tried her back several times, but whenever I give my name they say she is not there or put me on hold for 20-30 mins at a time only to come back every 5 mins and ask who am I holding for and my name. Eventually I just get put to the dispatch voicemail. I called using another name and when Stacey got on the line and found out it was me she hung up. My Lawyer called and reached Stacey on 5/27 only to be told by her that Mark is the person to talk to, can you see a pattern here. She spoke to Mark to find out who their representation is in PA, so we can file suit. He didn’t know and said he would get back to her. Surprisingly after 2 weeks I finally got a call back from Mark later that day. I missed it and immediately called back, only to be put on hold for 30 mins. Finally I spoke to him and he knew what was going on and said that he is not the one who can give refunds he needs to talk to the owners. Even though I was told on multiple occasions that it is him. He also said this was the first he was hearing about the situation. How quickly he must have forgotten the 30 min conversation with my wife the day after the wedding where he hung up on her. He told me that they would be off Monday for the holiday, he is off on Tuesdays, so he would get back to me with their decision on Wednesday 6/1. I didn’t hear from him on Wednesday so I called him and he told me he didn’t get a chance to talk to the owners, he would get back to me that day. I didn’t hear from him that day or the next, so I called him the morning of Friday 6/3. He said that he was off on Thursday and didn’t get a chance to talk to the owners. Mark called me back on Monday 6/6/11 to inform me that the owner is not going to refund our money. I asked him how they can keep this money without providing a service. He said it shouldn’t be that way, but it’s not his decision and the company is having financial problems. Really??? Mark said that he told the owner that the limo had to be towed and he still didn’t care. I don’t know how this company is still in business. STAY FAR AWAY!!!!!

This company canceled the bus my daughter booked without notice 2 days before the event and will not return the $2,200.00 deposit she gave them. Once they had our money they were rude and very unprofessional The whole business is a scam. They're very quick to take your money, but will give u only aggrivation in return.

This company is a complete scam. Just recently, my school had our Senior Prom. The operations manager from the Party Ride called me an hour and a half before our pickup time, said the bus broke down, and that he would call other companies in our area to see if they could pick us up. All the companies were booked and the Party Ride "claimed" they had no other buses to accomodate us. My dad had to book 2 last minute limos with his friend and thankfully we got to prom and Wildwood. But this company told us they would refund the full $1700 we paid and not a cent has been returned. WORST COMPANY EVER, ABSOLUTE CON ARTISTS. RUDE, INCONSIDERANT, PENNY PINCHING. IT DISGUISTS ME.